How to Work with Customers Feedbacks
Customers using the Loyalty Ocean App signed up to your store who participate in your loyalty program can check the amount of bonus points gained in your store as well as write feedback about your store.
You can see customer feedback in the back office in the ‘Feedbacks’ menu.
If you click on the message, the window will open allowing you to reply to feedback.
You can do the same thing from your Loyverse POS app if you login with the account that has access to your customer base and notifications.
To do this, go to ‘Feedbacks’ in the main menu.
You will see a list of your customers’ feedback.
Reply to the feedback by tapping on ‘Enter your Message’
Customers will see your answers in the Loyalty Ocean App in their ‘Notifications’.