Privacy Policy


Using Loyverse envisages respect for the confidentiality of personal information, the principles of openness in matters of privacy, as well as giving you control over your information and data relating to the use of Loyverse.

Definitions of terms used in this document are set out in the Terms of Use.

This Privacy Policy sets out the conditions for handling of information that is provided during Your use of Loyverse and other collectible data.

Please read this Privacy Policy carefully before using Loyverse. If you want to create an account, you need to accept the Terms of Use and Privacy Policy, as well as other documents and recommendations from Loyverse, which refer to these documents.

Do not use Loyverse if you are not ready to accept the Terms of Use and this Privacy Policy. By accepting the terms of this Privacy Policy, you give your consent for the collection and processing of certain information about you for the purposes described below.

The authenticity of obtained (collected) data about the persons using Loyverse shall not be verified.

This Privacy Policy was updated on 23 December 2015.

Information Collection

If you are a User, data collection occurs when you:

  • register through the Site;
  • download the application;
  • make a purchase at one of Loyverse Merchants and provide him/her Your e-mail address to register You as a Loyverse User, thereby agreeing to the Terms of Use and this Privacy Policy.

If you are a Merchant, information is collected during the Merchant Account registration.

What information is collected by Loyverse?

Personal information provided by you: personal information - this is information voluntarily provided by you. It can be information such as your name, nickname, e-mail address, phone number, birthday, location, information about your use of the Services and other information specified by you in your Loyverse Account.

Loyverse may ask the Merchant to provide information about its business, for example, the name of the shop, mailing address, business phone number, tax identification number (or other similar identification numbers), and other relevant information, which may also be considered public in accordance with the law of the relevant jurisdiction.

The information you provide allows you to set up a Merchant or User Account, which can be used for further Merchant and User interaction via Loyverse.

Loyverse Account is associated with your e-mail. Information provided by You may be used by Loyverse to assess and improve the quality and efficiency of services and for the development of new applications.

Information collected automatically: during your use of Loyverse, some information is collected automatically through a protocol from your browser or mobile application, including details such as your location, unique device identifiers, IP-address, browser type, operating system, mobile operator, devices and applications ID, data from cookie-files, and information on web pages you have requested from Loyverse. Except as otherwise required by law, such data are treated as impersonal information, that is, one that does not identify you personally. Unless otherwise stated in this Privacy Policy, Loyverse uses this information and aggregates with personal information. This allows us to analyze how one uses Loyverse.

Information obtained from third parties: Loyverse can receive and store information about you from third parties that interact with Loyverse in one way or another:

  • а) when you use third-party applications and services to interact with Loyverse. Thus, some applications and services you use at your discretion can transmit information about you. To find out what exact information is passed on by such applications and services, read their privacy policies. We may also capture the subject and content of incoming e-mails, which generally helps to better understand your needs and improve the quality of our services;
  • b) when attracting third parties to perform certain tasks related to the provision of services (such as sending notifications).


What information is collected?

Loyverse does not request or collect any personal data relating to You or any third party, including name, a copy of identity documents, and identification number. Any personal data provided by you unilaterally will be removed from Loyverse. Loyverse does not deal with storage, processing, and transmission of your personal data.

How is personal data being handled?

You agree and accept that Merchants and possibly other Loyverse Users may have access to Your data. One of the key tasks of Loyverse is to acquaint Users with Merchants (companies, shops, events), as well as allow Merchants to convey information to Users about their companies, brands, shops, or events, and encourage Users to visit these places or activities using commercial incentives - Rewards. For example, when you visit a Merchant, information about your visits is automatically available to the Merchant, which allows him/her to offer you a higher level of service and Rewards.

Loyverse does not sell personal information and does not transmit it to third parties.

Bear in mind that in the case of misconduct, Merchants, when browsing information about Users, can take advantage of such information or transfer it to third parties or organizations without your knowledge or consent from Loyverse. Therefore, you agree to exercise due diligence in the provision of information about yourself.

Use of Loyverse by children and minors

Loyverse cannot be used by a person under 13 years of age (or under another age prescribed by law in the relevant jurisdiction). If you become aware of the use of Loyverse by children under 13 years, immediately contact Loyverse Customer Support for action to remove these accounts and data associated with them. Persons under the age of majority may use Loyverse only with the approval of a parent or a guardian, unless otherwise provided by the law in the relevant jurisdiction.

Information disclosure and other legal requirements

Your personal information may be available to third parties in the following cases:

  1. Business Transfers: In the event of a corporate sale, merger, reorganization, liquidation, or similar events, personal data may be part of the intangible assets transferred.
  2. Partners: Your personal data may be made available to Loyverse partners and affiliates to promote Loyverse products, on conditions compatible with this Privacy Policy.
  3. Agents, consultants, and third parties: Loyverse may engage third parties to perform certain functions related to the provision of services (for example, sending e-mails, push-messages, etc.). In such cases, provided information is transmitted in the volumes necessary for the provision of services by such parties.
  4.  At the request of the law: Your personal data may be disclosed to third parties not connected with Loyverse, in case when it can be assumed in good faith that to obtain, use, preserve, or disclose such information is reasonably necessary for the purpose of a) carrying out or complying with the current laws, normative legal act, judicial decision, or forcibly executable request of a public authority; b) enforcing the Terms of Use, or investigating their possible violations; c) identifying, curbing, or otherwise preventing fraud, as well as eliminating technical faults or security problems; d) protecting the rights, property, or safety of Loyverse, the Loyverse Merchant/User, or other persons as required and permitted by law; d) other cases provided by law.


Determination and disclosure of locations

When you use Loyverse on your computer or mobile device, the geolocation data received from the browser of your computer and/or device (for example, longitude and latitude) provides information related to Your location.

Your geolocation data from Loyverse Application is not disclosed. However, for example, when you leave a comment or rate a Merchant through the Loyverse Application, then presumably, the Merchant can draw the conclusion that this User either has been or is still in his shop (at the Merchant).

Transactions and Receipts History

Transactions and Receipts History is stored in the Loyverse database to which you have access. If for whatever reason, you decide to delete your account, such information will be deleted from the Loyverse database automatically.


By submitting to Loyverse your e-mail address, you agree to receive e-mails. Such e-mails can be linked to major events in Loyverse, information about special offers from the Merchant, information about other products and services developed or provided by Loyverse, and other information.

If you wish to opt out of the notifications, you need to perform the actions specified in such a notification or use the Loyverse app Settings.

Cookie-files and similar technologies

Loyverse uses technologies such as cookie-files, which are small text files that are automatically generated during your interaction with Loyverse. You can set your browser not to accept cookies, but if you do so, the use of all Loyverse areas or all its features and functionality will be impossible.

For more information, including regarding the types of cookie-files and related technologies used by Loyverse, please see the Cookies Policy.

Is personal information really protected?

For safety and privacy purposes, your personal information, as part of your Loyverse Account, is password protected. To prevent unauthorized access to your account and personal information, you should also take reasonable measures to secure your password, possibly excluding the circumstances in connection with which your password can be known to third parties.

Loyverse takes all reasonable measures to protect the confidentiality of information and Accounts. These measures may include, among others, encryption, physical access security and other appropriate technologies. But be advised that no method of transmission over the Internet or method of electronic storage is 100% secure.

Loyverse never asks for information about your credit card, password, login, identification number, and other personal information. If someone approaches you with a request to provide such information, immediately notify Loyverse Customer Support.

How to change/delete the account?

You can view, update, or correct the needed information in your account. If desired, you can delete your account by following the appropriate steps. If you delete your account, your data, including receipts history, any Rewards received, personal information and other data you provided will be deleted. Considering the peculiarities of Loyverse working environment, the removal of the above information cannot be done immediately, and its residual copies may remain on backup media for some time.
In addition, you may send a request to delete Loyverse Account by contacting Customer Support.

Will Privacy Policy undergo any changes?

Loyverse reserves the right to update and change this Privacy Policy at any time and without notice. Please follow the changes to this Privacy Policy.

Your continued use of Loyverse after any changes to the Privacy Policy indicates your acceptance of such changes.

What if questions or concerns arise?

If you have questions or concerns regarding the use of Loyverse, you can send a detailed e-mail to The more specific the question is, the faster and more accurate Loyverse Customer Support will be able to answer.