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How do I subscribe to Add-ons?

Please login to the Back Office, click on the ‘Billing & subscriptions’ button in the Settings menu. Choose the add-on you like, click on the corresponding Subscribe button and follow the instructions. For more details, please refer to the article.

How long is the Trial and how it works?

All add-on services have a 14-day free trial period. Starting a trial period does not require a card. Once you’ve started the trial period, the Billing & Subscriptions page will display the trial expiration date. If you want to continue using the service after finishing the trial, activate the subscription by clicking on the ‘Activate’ button.

At any time, you can cancel the trial with the ‘Unsubscribe’ button. For more details, please refer to the article.. The free trial will last for 14 days and cannot be canceled even if the user unsubscribes from an add-on. If the user resubscribes again after 14 days of the free trial period, the user will not be eligible for free trial anymore.

How do I activate the subscription?

Upon starting a trial, you can either activate the subscription immediately or after the end of the trial period. During the subscription activation, you will be asked to provide your payment card details.

Please note that the price shown for the Employee Management is per employee, and for Advanced Inventory is per store. If you have added a number of employees or stores only for testing during the free trial, and you do not wish to pay for all of them, please adjust the numbers of employees or stores according to your needs before activating the subscription.

If you activate the subscription before the end of the free trial, you will still be able to use the service without paying till the end of the trial period. Your card will be charged and an invoice will be issued at the end of the trial.

What form of payment is accepted?

We accept credit and debit cards. Currently, we only accept Visa, MasterCard, Maestro, Discover, and JCB cards. Users from the USA, Canada, and Japan can use American Express (Amex) card type as well.

I do not have a card, how can I pay?

We can accept wire bank transfers, however only for annual subscriptions. Please note that all bank fees must be paid by the sender. If you would like to pay by a bank transfer, please contact the support team and we will send you the proforma invoice.

Why is my card declined?

The decline indicates that the card-issuing bank could not process the transaction. Please contact your bank. The most common reasons for a card to be declined could be that the transaction exceeded the credit limit, declined based on the location, the bank's fraud rules blocked the transaction and so on. Please check with your bank for more details.

When contacting the bank, we would recommend you to reach the second-tier customer service of your bank. The first-tier customer service may not have the access and system visibility required to locate any factors behind the decline. We recommend you to prepare some detailed information related to the transaction upon calling the bank (e.g. the amount of the transaction, the website the transaction was made at and the time of the transaction).

Will I lose my sales data while my account is blocked?

If for some reason, the payment fails and the back office gets blocked, your sales data or the Advanced Inventory documents will not be lost. Furthermore, the tracking of stock will continue to operate. Once you’ve paid up and your account is unblocked, all the sales and the stock levels in the back office will show the most updated information.

How can I cancel my subscription?

For your convenience, your subscription will be automatically renewed at the end of the billing period. You can easily cancel your subscription at any time.
Follow these easy steps to cancel a subscription:
1. Login to the Back office with the account owner email and password.
2. Go to Settings and then to Billing & Subscriptions section.
3. Click the Unsubscribe button to cancel an active subscription.

Any remaining balance will be converted to a credit, which can be used to pay for future subscriptions.

If I stop using Loyverse POS or any paid services, would my card get charged?

While you are subscribed to any subscription, your card will continue to be charged until you unsubscribe, even if you do not use any add-on or Loverse POS App.

If you decide not to use the Loyverse POS, please unsubscribe from the subscriptions in your Back Office. We do not refund the charged amount if the subscription is active.

Can I stop recurring payments or delete my card details?

To stop recurring payments or delete your card details, please email to help@loyverse.com from your business account email, stating your request.

How can I pause my subscription for some period?

If, for some reason, you want to suspend your activity for a certain period and do not use the Add-ons, but you plan to return to them later, we can pause your subscriptions. While the subscription is paused, it won’t be renewed automatically. Your back office will be blocked, but all data will be saved and available after reactivating the subscription.

When you restart to run your business, you can resume your subscription by pressing the Reactivate button on the billing page. When you reactivate the payment, you will begin a new subscription period, and a new invoice will be issued. If you had an unpaid invoice before the subscription was paused, you would also need to pay it at the time of subscription reactivation. Please contact the support team with a request to pause your subscriptions.

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